FURNITURE
How do I best care for my furniture?
For most furniture, wiping with a slightly damp cloth is sufficient. Avoid harsh cleaning products as they could damage surfaces.
Will I receive assembly instructions for my furniture?
Yes, we always send detailed assembly instructions with your furniture. Some of our products even come to you fully assembled. In most cases our furniture is designed for self-assembly and the assembly instructions should help you with this. But some of our furniture arrives already assembled, which saves valuable time. Please find this in the respective product description.
Can I return my order if the furniture does not meet my expectations?
Yes, you can return your order within the specified return period if the furniture does not meet your expectations. Please review our return policy and contact our customer service to begin the return process.
How do I get help choosing the right furniture for my home?
Our team is available to help you choose the right furniture for your home. Contact us by email or telephone and we will be happy to advise you.
How long does it take for my furniture to be delivered?
Delivery times vary depending on the product and shipping method. We usually provide an estimated delivery time in the product description or during the ordering process. You can also contact our customer service to inquire about the exact delivery time.
Can I have my furniture delivered to another location?
Yes, we can send your furniture to a different delivery address. Please enter your desired delivery address during the checkout process or contact our customer service to arrange this.
CARPETS
What is the best way to clean my carpet?
Cleaning carpets depends on their material. For many carpets, it is enough to vacuum them regularly. You can use mild carpet cleaners for stains and dirt. It is advisable to follow the manufacturer's care instructions.
Will I receive care instructions for my carpet?
Yes, we always provide care instructions for our carpets. These tips will help you take optimal care of your carpet and extend its lifespan.
How long does it take for my carpet to settle?
It usually takes a few days for the carpet to completely settle. We would be happy to give you valuable tips on how you can speed this up in our blogs.
The carpet may also have a “chemical” smell at first, don’t worry, this is just due to the packaging and will go away in a few days.
Can I return my carpet if it does not meet my expectations?
Of course! You can return your rug within the specified return period if it does not meet your expectations. Please read our return policy and contact our customer service to begin the return process.
How do I choose the right size and style for my space?
Our team is available to help you choose the right size and style for your space. Contact us by email or telephone and we will be happy to advise you.
How long does it take for my rug to be delivered?
Delivery times vary depending on the product and shipping method. We usually provide an estimated delivery time in the product description or during the ordering process. You can also contact our customer service to inquire about the exact delivery time.
Can I have my rug sent to a different delivery address?
Yes, we can send your carpet to a different delivery address. Please enter your desired delivery address during the checkout process or contact our customer service to arrange this. Please note that additional shipping costs may apply.